Returns and Exchange Policy

We want you to feel confident and delighted with every purchase from Elegance Collection. If something isn’t quite right, we’re here to make it better.

Eligibility for Returns

– Returns or exchanges must be requested within 14 days of receiving your order.
– Items must be unused, unworn, and in their original packaging with tags intact.

Non-Returnable Items

– Sale items, gift cards, and custom orders are final sale and cannot be returned.
– Fajas, Shapewear’s, Earrings and all intimate apparel are non-returnable for hygiene reasons.

Process

– To initiate a return or exchange, contact us at with your order number and reason.
– Once approved, you’ll receive instructions for shipping the item back.

Refunds

– Our goal is to ensure every purchase feels just right-and we are here to help you find the perfect match.
– Once we receive and inspect your return, we will issue you a store voucher so you can choose another item that brings you joy.
– Shipping fees are non-refundable unless the return is due to an error on our part.

 

Exchanges

– If you prefer to exchange your item, let us know during your return request. We’ll do our best to accommodate your preferences based on available stock.

Shipping Costs

– Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
– We are not liable for any parcels lost, stolen, or unclaimed. We highly recommend using a tracked shipping service to ensure safe delivery.

We’re always here to support you. Reach out anytime—we love helping our community feel empowered and elegant.